Return & Shipping Policy
Shipping Policy:
Orders are produced and shipped immediately after being placed. We do not accept cancellations or returns. Please ensure your address is accurate. If an item is undeliverable due to an incorrect address, reshipping fees will apply.
We are not liable for package theft once delivery is confirmed.
Refund Policy:
All items are custom-made to order. Returns, exchanges, and cancellations are not accepted. However, if your item arrives damaged, defective, or incorrect, please contact us promptly so we can resolve the issue.
EU Customers Only: Right of Withdrawal
Right of Withdrawal:
If you are an EU-based customer, you have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the date on which you or a third party named by you (who is not the carrier) took physical possession of the last item in your order.
To exercise your right of withdrawal, you must inform us:
Irini Herzog
Cecilienallee 65, 40474 Düsseldorf
Irini.herzog (at) icloud.com
by means of a clear written statement (e.g., by email or post) declaring your decision to cancel the contract. You may use the model cancellation form provided below, though this is not required.
To meet the deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.
Effects of Withdrawal:
If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery charges (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer).
Reimbursement will be made promptly, and no later than 14 days from the day we receive notice of your cancellation. Unless otherwise agreed, we will use the same method of payment you used for the original transaction — and you will not incur any fees for this refund.
We may withhold reimbursement until:
• we have received the returned goods, or
• you have provided evidence of having returned the goods,
whichever occurs first.
Return of Goods:
You must return the goods without undue delay, and in any case no later than 14 days from the date you notified us of the cancellation. Returns should be sent to:
Printful Returns
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
United States
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this is due to handling beyond what is necessary to assess their nature, characteristics, and functionality.
Exclusions from the Right of Withdrawal:
The right of withdrawal does not apply to contracts for: Goods that are custom-made or clearly personalized (i.e. made-to-order based on individual choices or specifications).
Model Withdrawal Form:
If you wish to withdraw from the contract, you may fill out and return this form:
To
Irini Herzog
Cecilienallee 65
40474 Düsseldorf
Germany
irini.herzog@icloud.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
_______________________________________________
_______________________________________________
Ordered on ___________________ (*)/received on _______________________(*)
Name of consumer(s) ______________________________________
Address of consumer(s)
_________________________________
_________________________________
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